Short story long

I struggle to bottom line my experience working for the airline. Im a "just the facts" type of girl. But in this instance, the facts are numerous, blurry, jaded, and manipulated.
I just hate being a quitter. But I like being able to recognise a crappy company even when its wrapped up in sparkly paper.
At inseption, "The Company" was a great idea, that succeeded, outgrew itself, kicked out the CEO, and is currently digging its way back upward to mediocrity. Unfortunatly, they still pretend to engender the original excellent ideals. This creates a conflict within the company, and its employees. (me at least, and some of those with half a conscience)
The job is Difficult. Its customer service. But not the kind where you get to assist people. The easy stuff, reservations, changes, managing accounts, that can all be done online. The calls you take are when something has gone terribly wrong. AAnd, there is NOThing you can do to make it better. Company policies dont allow for assistance. If by some miracle the situation falls into strictly predefined paramaters, (ie. death or hospitalization) the res agent is required to call someone else for approval. The only tool or trust freely given is sympathy. Be sympathetic but Never lose money for the company. The job is difficult.
The Company is a farce. Sure they are maintaining a footing within the industry. They are right in line with the other guys. Only they Say they are bettter. I sat through hours and hours of Company Culture Training (cultish manipulation). They have five "values" ugh. and five "be's" sound familiar? Be the Answer: unless it costs the company money, then of course the Answer is NO. Be Greatful: oh, dont get me started, how often did I hear supervisors badmouthing the customers, all day long! Be in Blue-Always: this is Really one of them: never, ever, ever, say anything negative about the company, I even signed a paper to this effect. Which is why I can't Identify Which company I was working for. Be Positive: and here's the spin, theres always a silver lining, find IT and ignore REality. I found myself lying to customers daily- company policy. Portions of my soul that I may never recover. (and theres me: anti-establishment, confirmed malcontent, tell me to be positive and I will positively throw up) Oh, and I almost forgot Be Engaging: thats a difficult one for me, "Let me guess, you want your fees waived? Yes, Im psychic. The answer is NO. Next"
But what about the flight benefits? Im actually getting bored of this post myself but short story short They arent real either! Only three flights a day out of SLC always full. 1400 employees + family and friends riding standby. You may get out of SLC but you won't get back.
Pay: much lower than industry standard, hours: horrendous.
Clearly, Im not a good fit for The Company. But to be fair to myself, Im likely the best employee they've ever had. Customers praised me daily, told me im the most intelligent person they've spoken to, written poems about me NO JOKE! there was a poem! Aaah what a relief to be finished with that twilight zone of employment.